Customer Service that actually serves the customer

I wrote a couple of weeks ago about Chase bank closing my Credit Card for some reason when I got the notice from Chase the card was still active. I decided to use the remaining $500 of available credit before the account was completely closed. For some reason the only thing I could think of buying was a pair of $180 Cashmere socks http://www.customshirt1.com/Socks_Mens_Cashmere.htm (bottom of the page), normally I would think this was stupid but there is a good chance I will never end up paying Chase the money I owe them and I was curious so I went ahead and ordered them. A few days later I received a package from customshirt1.com, inside the package was a hand-written note stating that the socks I ordered were backordered b/c the factory was closed for a few weeks. They included a pair of the same socks in a different fit (over the calf instead of mid calf) which usually costs $200 at no additional charge. The pair that I did order should be arriving tomorrow. The socks are comfortable but I doubt if I would pay $180 for another pair anytime soon, if I did I would definitely buy them from customshirt1 b/c of their exceptional service. Perhaps they could give lessons in customer service to American Express who has never admitted a mistake (more on that later).